Refund Policy

Last updated: October 15, 2026 · This one is short because we mean it.

The promise

If a brief was not worth $20 to you, tell us and we will refund it. We do not require a reason, we do not ask you to explain your business, and we do not make you fill out a form.

How it works in practice

Within 14 days of any charge: full refund for that month, no questions.
After 14 days: we refund the unused part of the month if something is genuinely wrong with the service, and we say so honestly if we think it is not a fair ask.
The $1 first week: if you do nothing, the pilot simply ends. You will not be quietly rolled into a paid month — you choose to continue.
Cancelling is not the same as a refund. Cancel to stop future charges. Ask for a refund to get money back for a charge you already paid.

How to ask

Reply to any brief email, or write to hello@knowthyrivals.com with the word "refund" in the subject. We confirm back, and money goes back to the card or account you paid from. Refunds usually show in 5 to 10 business days — that part is our payment processor's timing, not ours.

Where we draw the line

Refunds cover the service fee. We cannot pay for a business decision you made using a brief.
If a card is charged twice, we refund the duplicate on sight.
Repeated refund-then-rejoin behavior gets a conversation before it gets another refund — said plainly rather than as an accusation.

Chargebacks

If you do not recognize a charge, tell us before contacting your bank. We will resolve it or refund it directly, and we would much rather fix it than file paperwork against you.

No annual plans exist, so there is nothing locked in to refund.